Shipping & Delivery Policy
Last Updated: July 2026.
Thank you for shopping with Lumelle.
We are committed to providing a smooth and reliable delivery experience for all our customers across the United Kingdom.
Shipping Locations
At this time, we only ship within the United Kingdom.
Unfortunately, we do not currently ship to:
* United States
* Canada
* Australia
* Europe
* Other international destinations
We hope to expand to additional countries in the future.
Processing Time
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has been dispatched, delivery typically takes:
United Kingdom: 5–10 business days
Please note that delivery times are estimates and may occasionally vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Delayed Deliveries
While we work with trusted shipping partners, unexpected delays can occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Lumelle cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Our team will work with the shipping carrier to investigate the issue and help find the best possible solution.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team via email.
We are always happy to help.